Returns & refunds

Something wrong with your print?

If your print arrives damaged, misprinted or different from what you ordered, contact us within 30 days of delivery with your order number and photos of the print and packaging. Use our contact form or email craig@woodstockriso.com. We will arrange a replacement or refund for a verified problem at no additional cost to you.

Lost deliveries

If tracking stops or your order has not arrived by its estimated delivery date, contact us promptly so we can investigate. Please report a missing delivery within 30 days of the estimated delivery date. We will work with you to resolve confirmed lost shipments.

Changes and cancellations

Each poster is printed to order. Contact us immediately if you need to change an address, change a design or cancel. Once production begins, we may not be able to make the change. If we can cancel before production, we will refund the cancelled items and any unused shipping charge.

Changed your mind?

We do not offer change-of-mind returns or exchanges for correctly supplied, made-to-order prints, except where required by law. Please check the artwork and size before ordering. Frames are not included.

Returns and refunds

Please contact us before sending anything back. We will provide instructions if a return is needed; do not send a print to an address found elsewhere. Approved refunds are returned to the original payment method. Your bank may take additional time to post the credit. This policy does not limit any rights you have under applicable consumer law.